For businesses in the hospitality industry, reputation management is key. Even more so than the products and services on offer, customer experience is the focus of every hospitality establishment. From hotels and resorts to restaurants and bars, you may be looking for custom technological solutions to serve the needs of your business.

About the Hospitality Industry

The hospitality industry dates back thousands of years – think inns and lodges where we would now think hotels and resorts. However, one thing that has remained constant throughout the times is the emphasis on customer experience and being a welcoming host. The goal is to provide customers with a satisfying and enjoyable experience. 

From time to time, things can go wrong that are of the control of humans. With our increasing reliance on technology, this can mean that guests are left having to take cold showers when the water heater is down, amongst many other scenarios. Such incidents can quickly become a PR disaster in the hospitality industry and are to be avoided as much as possible. 

Technological Needs of the Hospitality Industry

As a player in the hospitality sector, you will want to offer customers an unparalleled experience, especially if your establishment is their destination and not just a road stop. What can you do besides providing value-added customer service?

Below are just some examples of technological and equipment needs businesses in the hospitality sector may require:

  • Smart technology for controlling temperature within hotel rooms
  • Wireless chargers in restaurants and bars
  • Cables
  • … and many more!

Custom Technology Solutions for the Hospitality Industry

While customer service is undoubtedly a huge part of the customer experience, there are additional ways you can leave your customers no room for complaint. Below are just some benefits of adopting custom technology solutions for the hospitality industry:

  • Enable HDMI connections in hotel rooms (e.g., guests can connect their laptops to in-room TVs).
  • Transfer HD sound and images to any flatscreen TV at high speeds.
  • Enhance guest experience by enabling fast charging solutions with the latest USB-C cables.
  • … and many more!

Why Should Businesses in the Hospitality Industry Work with Pacroban Electronics?

Pacroban Electronics is a product design company based in San Francisco that offers well-designed products at reasonable prices for clients in the hospitality industry. When you first come to us, we take the time to understand your unique needs before customizing the most suitable products and solutions for you. All our products come with a 30 day money back warranty so you can be assured that if something goes wrong due to a fault on the manufacturer’s part, it will be replaced for free. To this end, prepaid return shipping labels are included with every order. 10% of our proceeds are donated to charities such as Feeding America.

If you would like more information about our custom technology solutions for the hospitality industry or other customer related issues, feel free to email us at support@pacroban.com.